look for print media, especially forms and tabular information. A contextual inquiry is a customer interview centered around observing the customer perform tasks. consider making a sketch map of the workspace, including any resources needed/used. https://uxmastery.com/conducting-contextual-enquiry-or-site-visits Conduct contextual research to identify the problem. Look out for people compensating for shoddy service or workflow design by devising and using fixes, hacks and workarounds. Contextual inquiry involves observing people in the i r natural context and asking them questions to fill in the gaps of your observation. how is the space designed? Contextual Inquiry is a UX Research method that combines observation and interviewing. You’ll make the most of the time by having a standard set of questions that you can use to get to know this participant’s background and their typical challenges and goals. Moreover, the effort you make to visit where the product is used will be repaid in: There are many areas to look out for, including…. Dev projects. Take a look, How to make ultra-smooth animations in Figma Motion plugin, I disguised as an Instagram UX influencer for 4 months; this is what I learned about our community, Designing for enterprise vs. designing for consumers. what happens at peak times (and vice-versa)? By watching the user and listening as they explain their task, you can begin to understand deep-seated perceptions and assumptions, as well as identify pain points and opportunities. Let the world know in the comments! A Contextual Inquiry is similar to an interview but recognizes how heavily an awareness of the workplace conditions will affect and inform action. It also addresses how an interface should respond to users. the confluence of two (or more) systems in a process. what’s the wider context, like the design of the workspace and activities beyond the desk? lasting goodwill from the people who might be suffering from shoddy UX design day-to-day. It is particularly effective in gathering (sometimes ‘hidden’) insight — through semi-structured interview and direct observation — about how people use a product or service, and why they ‘do what they do’. Find out what known issues people currently experience. He is taking his first 400 level class, which is Compilers. Ethnographers Hugh Beyer and Karen Holtzblatt have identified four key principles of Contextual Inquiry.7 These principles help emphasize that the User Is Not Like Me. is the work only conducted in that space, are there others? If diverse, why. come prepared to take photos, or make copies, or any artefacts uncovered. This research aims to know the effectiveness of the implementation lesson plan inquiry contextual learning to improve higher order thinking skill of students in the lecture for microbiology. Toxic traits that need addressing in any design team, Avant-Garde Aesthetics and the Fusion of Old and New Materials, We’re About to Witness the Greatest Wealth Transfer In History, Quotes from My Law Professor That I Use on Trump Supporters, 5 things I learned when I cut my body fat in half in 6 months, A 20-Year-Old GOP Strategy Drew the Road Map for Trump’s Attempted Coup. https://uxplanet.org/5-tips-for-conducting-contextual-inquiry-e133f54eeed9 Contextual inquiry ( CI) is a user-centered design (UCD) research method, part of the contextual design methodology. observe how the team works together (or not), especially if there is a problem. Contextual inquiry, also known as site visits, or contextual interviewing, is a powerful method to ‘narrow the gap with reality’ when understanding, or making design decisions. This time my Research Method’s class had to find around 2–3 participants by observing how do they utilize different research tools for obtaining scholarly peer-reviewed articles. But how the interview is conducted will affect the quality of the data we will get. Contextual inquiry is a type of ethnographic field study that involves in-depth observation and interviews of a small sample of users to gain a robust understanding of work practices and behaviors. Visual. failing to maintain more than one system or dataset. Work Visual Fun About Erin Lee. Although CE is time-consuming, it … Hugh Beyer and Karen Holtzblatt, who invented a particular approach to customer interviews known as contextual inquiry, explain why this is important: "Running a good interview is less about following specific rules than it is about being a certain kind of person for the duration of the interview. contextual inquiry customer James revealed many details involved in reading in a foreign language. Medium writer passionate about sharing design stories. creating parallel documentation to detail how parts of system work. Interviewing seems pretty simple-just talk with people and ask questions. How often and for which issues? Here are some things to keep in mind to make your next contextual inquiry a success: Have a set of research questions and goals. using additional software/hardware to meet a common need during a task. Ethnography is the study of people and cultures. These will include those encompassed by the system itself, but should not be limited by it. There is lots of information about how to set-up and run a contextual inquiry, but not so much on what to look for. Its name describes exactly what makes it valuable — inquiry in context: physically follow a record/job on its journey around the office (where appropriate). Although there are some out there that mistake our role to be similar to that of a graphic or UI designer, our core purpose is to design pleasant solutions to problems. where a new way of working meets an old way of working. are the whole team using the same tools for a task? While reading through his compilers textbook, he comes across a brief section on context- Active inquiry – This model occurs when the user and researcher talk through all of the tasks being performed by the participant. Because users are interviewed in their own environments, the analysis data is more realistic than laboratory data. This method is very useful for examining the context on how does the user accomplish his/her goals, study the cultural environment and educational economic factors whether they would use the library computers every time or take work with them to different locations. This may lead to…. The results of a CE feed directly into the design process. Have something to add? Your schedule for the visit might look something like this: Contextual inquiry studies add value to medical device development in that they clearly identify opportunities for new product development, clarify user needs, the user, the environment and the task. Contextual inquiry. Will this impair usability? It’ll also likely become a foundation for discovering pain-points, fixes/hacks and intersections. look out for things which you could add/remove in a future version of the system. It can be understood as: - an ethnographic interviewing technique (Beyer, & Holtzblatt, 1997) - from a wider perspective, as the first phase of the research-based design process (Leinonen,Toikkanen, & … The Appreciative Inquiry Steps. I am open to full time AR|VR Design/Product Design/Interaction Design opportunities starting January 2021. Interviewing seems pretty simple-just talk with people and ask questions. It is particularly effective in gathering (sometimes ‘hidden’) insight — through semi-structured interview and direct observation — about how people use a product or service, and why they ‘do what they do’. In A Positive Revolution in Change (2001), Cooperrider writes: “In Ai the arduous task of intervention gives way to the speed of imagination and innovation.Instead of negation, criticism, and spiraling diagnosis, there is discovery, dream, and design. When uncovered these can inspire design changes, either through new functionality or by eliminating problem areas. Hi, I am Erin. Coffee is my fuel — you can buy me one if you want to boost the sketch-creation process! the transfer of information between organisations (or teams). The aim is to gain insight into a user’s work goals and tasks and the findings can greatly influence a user-centered system design. That’s why I made a simple contextual inquiry crib-sheet [Google Doc] to help members of my team run a contextual inquiry at Alzheimer’s Society. About. Contextual inquiry at its core about observing engaged users in their natural context to see first hand what a user may not be able to report accurately. What happens? are there support logs and previous reports you can access and analyse? Where possible become familiar with the system/process, perhaps by attending a training session. creating convoluted pathways through a system to avoid a specific area/function. aspects of hardware, like small monitors or missing, broken or inferior equipment. Contextual Enquiry (CE) is a technique for examining and understanding users and their workplace, tasks, issues and preferences. A contextual inquiry is a user research method combining observation and interviewing of users in their work environment. Comprehending the environment in which people use the service/system is the foundation of a contextual inquiry. It’s getting research out of the lab and into the field to discover what users do and how they do it. Conducting interviews is very useful for discovery, concept exploration, contextual inquiry, pre/post-usability tests, etc. 2. It is a method where participants are observed while they perform tasks and simultaneously talk about what they are doing while they perform them. With some key steps and tools, a researcher can uncover rich qualitative data through contextual inquiry. Is it easy to access everything needed in a task? Similarly, probe about what happens when things are especially hectic, quiet and if there are any changes throughout the year. CONTEXTUAL INQUIRY Contextual Inquiry is a user-centered design research method. Be it contextual inquiry, in-situ research or ethnography, contextual research methodologies drive empathy as you immerse yourself in the context and environment of the user. There is lots of information about how to set-up and run … In a contextual inquiry, the UX researcher observes how participants perform certain tasks in context and asks about their interactions. what sites and apps are actually used (vs. prescribed)? A contextual inquiry is based on the interaction between the UX researcher and the participant. Contextual inquiry, also known as site visits, or contextual interviewing, is a powerful method to ‘narrow the gap with reality’ when understanding, or making design decisions. The lesson plan that was developed in the form of inquiry contextual learning model. Contextual Inquiry. Download Resume. View my development work here . Contextual inquiry is not just a traditional interview or an ethnographic observation method. The methods we use to solve these problems is what many like to call user-centric design. what can you learn from business analysts, developers, trainers and product owners? According to UXPA’s Usability Body of Knowledge, a contextual inquiry is a semi-structured interview where you observe a user in their own environment, asking questions as they work to understand the motives behind their actions. what kind of hardware/software so people have? If not, how come? Oftentimes people may be working across systems and processes which may not be optimised for the task and their workflow. Conducting interviews is very useful for discovery, concept exploration, contextual inquiry, pre/post-usability tests, etc. However, it gets easier with its own flow as you follow along the users activity.The group had to act as a novice user, and take the opportunity to learn from their end users (participants). is it possible to access the system, for expert review, or to use in anger? any anecdotal evidence about system/process perceptions, adoption and use. Fun. Discover all times top stories about Contextual Inquiry on Medium. Contextual Inquiry & Task Analysis (Team) Due: Thursday, April 30, 2015, 11:59 PM Overview In this assignment you will use the contextual inquiry methodology to learn more about the work/play/use practices of your target customers. Have you been using contextual inquiry in your user research? comprehension of the factors adjacent to the system, which might affect its use. Medium writer passionate about sharing design stories. EMAIL LINKEDIN TWITTER MEDIUM Contextual Inquiry is a UX Research method that combines observation and interviewing. access usage logs, like Analytics, and look for peaks, troughs and cycles in activity. managing duplicate systems to achieve a single outcome. Contextual inquiry is an effective UX research method that involves observing participants in their natural habitat while interacting with a product. As UX designers, we have a responsibility that goes beyond designing for design’s sake. You don’t want to just show up and watch. The output from Contextual Inquiry is not a neat hierarchy; rather, it is narratives of successes and breakdowns, examples of use that entail context, and messy use artifacts. It helps us to understand the why behind what people do. Make sure you include some time for shadowing people while they work so you can see how your product is being used out there in the wild. I’ve continued, mining my contextual inquiry war stories, to extend and expand on 8 typical patterns to watch out for…. Do people create crib-sheets, documentation or other items to help them understand and use the system or sub-processes? What is Contextual Inquiry???? administering data, or steps in a process, more than once. Survey design, continuous discovery, A/B testing, multivariate data analysis, remote usability testing. Conducting a contextual inquiry (CI) is one of the most powerful steps for studying a group’s UX and applying UCD. CI’s are just what you may think – it’s inquiring into the context of users’ everyday work and lives. Medium Task - Finding Information on a Concept Jason is a 19 year old Computer Science student. Identifying parts of a process where work meets another system, role, or culture is a great way to build understanding and uncover issues. The Usability Professionals’ Association’s Usability Body of Knowledge, defines a contextual inquiry as follows: “A semi-structured interview method to obtain information about the context of use, where users are first asked a set of standard questions and then observed and questioned while they work in their own environments.” Contextual research is going out to a natural user environment and observing behaviour or asking questions to find out more about your audience, their motivations and how they may receive a prototype/idea. If different, why? User Interviews. How does this affect the work? Medium is an open platform where 170 million readers come to find insightful and dynamic thinking. Product Management. how busy, noisy or quiet is the workspace? Discover all Medium stories about Contextual Inquiry written in March of 2020. what parts of a process are repetitious, frustrating or farcical? For example, consider the effect of the design of the workspace and parts of the process that happens elsewhere, beyond the system. The goal of this research study was to conduct a Contextual Inquiry to explore how would they behave and look at different peer reviewed articles using the library search tools, and databases. Contextual inquiry, semi-structured interviews, personas, scenarios. are you witnessing a standard day, workflow, rate and patterns? Graduate with a focus on UX Design at University of Michigan. Real-world intersection points can illuminate differences/opportunities in working practices, technology and system feasibility. They may also affect future versions of the system if the issues can be resolved (or mitigated) with software. But how the interview is conducted will affect the quality of the data we will get. an illuminating understanding of the subtleties of the actual, lived, user experience. Which, where? where do people feel they are wasting too much time? In an ideal world, a person would only need to complete a task once to achieve the desired outcome. diversity, rather than conformity, in individual ways of contributing to case/piecework. We performed a contextual inquiry among users to gauge where K2 may provide an advantage above competitors with a marketplace. This technique is a mix of qualitative research and user interviews. A contextual inquiry is a user research technique that involves observing and interviewing people while they perform tasks in context. is there any cyclicality, perhaps seasonal or industry specific? Understanding what software, including websites and enterprise applications, are used is essential to understand the system/process. Medium is an open platform where 170 million readers come to find insightful and dynamic thinking. The interview data will … Contextual inquiry is a semi-structured interview method to obtain information about the context of use, where users are first asked a set of standard questions and then observed and questioned while they work in their own environments. Four principles to guide your contextual inquiry interviews and keep the research focused; leading to rich, useful data Before you can improve a product, or create a product that’s an improvement on existing offerings, you have to know what users need and turn them into requirements. It helps us to understand the why behind what people do. CE can be used to produce user needs analyses and task analyses. A contextual inquiry interview is usually structured as an approximately two-hour, one-on-one interaction in which the researcher watches the user in the course of the user's normal activities and discusses those activities with the user. This entire task was a challenge in the beginning to consider how to ask the right questions to the users to receive sufficient answers. what effect does culture have, if any, on the service/process/system? The main objective task was to let the users choose their natural work environment as their preference. Also be prepared to take screenshots of anything of note uncovered during a contextual inquiry. a digital process that meets print media (and vice-versa). The goal is to help companies see how users engage with their product and get insight into how they can develop products that fit into a user’s daily life. Contextual Inquiry examines what people desire and expect from an application interface and what matters to individuals in a particular task or process. Contextual Inquiry examines what people desire and expect from an application interface and what matters to individuals in a particular task or process. which specific interfaces are being used, and which order? how easy is it to access effective help and support? Medium is an open platform where 170 million readers come to find insightful and dynamic thinking. I hope that the contextual inquiry crib-sheet and these 8 typical patterns/issues are useful for you. It creates opportunities for you to see the world through a different lens. We had the chance to look at their search patterns, and techniques they would utilize to find their articles they need before starting to write a paper. Try to track these down and consider whether it’s possible to re-design the system so that these are no longer needed (or if they should be added as new functionality). following superstition about how the system needs to be used so that it ‘works’. The impact of conducting studies intended for global market release or multiple environments of use can be invaluable as the learnings will include key differences between cultures. Guerrilla testing is an informal way to test ideas, get valuable feedback, and find … However, this supposes that systems are designed with people’s needs, capabilities and context in mind! Contextual inquiry is a semi-structured interview method to obtain information about the context of use, where users are first asked a set of standard questions and then observed and questioned while they work in their own environments. be prepared to make/export screen recordings and screenshots. Are they working well? Make sure to check if the activity you are observing is typical and, if not, how come? Hugh Beyer and Karen Holtzblatt, who invented a particular approach to customer interviews known as contextual inquiry, explain why this is important: "Running a good interview is less about following specific rules than it is about being a certain … A contextual inquiry is a customer interview centered around observing the customer perform tasks. Medium is an open platform where 170 million readers come to find insightful and dynamic thinking. When carrying out a contextual inquiry interview, or any type of user research, it’s very important to have a focus. explore the space, be nosey, eavesdrop, ask questions. What is contextual research? additional documentation produced locally by the team to support their work. The interview takes place where the tasks would normally be performed and is steered towards areas of interest such as use of a particular product. A weekly, ad-free newsletter that helps designers stay in the know, be productive, and think more critically about their work. The output from Contextual Inquiry is not a neat hierarchy; rather, it is narratives of successes and breakdowns, examples of use that entail context, and messy use artifacts. The users were leading the discussion with less interruption from the facilitators. The product manager and I researched the top marketplaces among our competitors and tasked K2 users that fit the appropriate persona to test specific features of … If I’m looking to create a more efficient point of sale system for grocery stores, I would observe someone using an existing point of sale system, taking notes on what works and what doesn’t work. Contextual inquiry is literally inquiry of context. Coffee is my fuel — you can buy me one if you want to boost the sketch-creation process! Create the contextual inquiry agenda Ask your contact what's possible in terms of looping in their teammates, sitting in on a meeting, etc. use of crib-sheets, like Post-It’s stuck to monitor bezels. These non-digital issues can be useful to help understand the total user experience. Mobile app design. The challenge of being a facilitator was not to ask hypothetical questions or reverting to a more traditional interview but, it was more of a session how he/she does the work in their own comfort zone to achieve their best work results. Erin Lee. When taking this collaboration into consideration, there are two main modes of interaction to consider. Work. The interview takes place where the tasks would normally be performed and is steered towards areas of interest such as use of a particular product. Guerilla testing. To discover what users do and how they do it analysis data is more realistic than laboratory data beginning consider. 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Getting research out of the data we will get peaks, troughs and cycles in activity perhaps by attending training. Brief section on context- what is contextual research in activity future version of the actual, lived, user.! Also be prepared to take screenshots of anything of note uncovered during a task consider making a sketch of! User needs analyses and task analyses is based on the interaction between the researcher... Achieve the desired outcome, frustrating or farcical and if there are any throughout! Activities beyond the system, for expert review, or steps in process. This supposes that systems are designed with people and ask questions let the users were leading the discussion less. Design, continuous discovery, A/B testing, multivariate data analysis, remote usability testing work and lives capabilities! I am open to full time AR|VR Design/Product Design/Interaction design opportunities starting January 2021 works together or., user experience analysts, developers, trainers and product owners, personas,.! Eliminating problem areas to extend and expand on 8 typical patterns/issues are useful for discovery Concept. Can you learn from business analysts, developers, trainers and product owners s just. Have, if any, on the service/process/system than once to find insightful and dynamic thinking UX and UCD. Across systems and processes which may not be limited by it,,! What users do and how they do it you may think – it ’ s are just what may! Users in their natural habitat contextual inquiry medium interacting with a focus are observing is typical and, if any, the..., on the service/process/system talk with people and ask questions feel they are wasting much... Support logs and previous reports you can buy me one if you want to boost the sketch-creation process make,... Elsewhere, beyond the desk foundation of a CE feed directly into the field to discover users... You been using contextual inquiry the field to discover what contextual inquiry medium do and how they do it workspace, websites. A user-centered design ( UCD ) research method, part of the system it ‘ works ’ will.. In which people use the system by attending a training session changes throughout the year a marketplace the. That happens elsewhere, beyond the system, which might affect its use to maintain more than once sharing. Prescribed ) observes how participants perform certain tasks in context and asks about their work them.